Many companies are using AI in the region to further develop their businesses and capture efficiency improvements.
Globant/Argentina. Globant is a highly successful software and digital services company, set up by a group of friends in a bar in Buenos Aires in 2003, and which from there eventually turned into a ‘unicorn’ – a start-up with revenues of over US$1bn – in 2015. Today its annual revenue is close to US$5bn. Last year revenues grew by 15%, a pace which, amid current global uncertainties, it expects to drop to 12% in 2025. It is currently transitioning from being a software provider to focusing on helping its 1,000 customers in over 80 counties incorporate AI into their business processes. Chief executive Martin Migoya says AI brings with it a revolutionary change, comparable to the introduction of the assembly line by Ford Motor company in the early 20th century. The company began investing in AI ten years ago and says that AI-related projects contributed US$350m to its 2024 revenues, more than double the amount in 2023. “Right now, AI is a personal productivity tool, just as the internet in the beginning was a simple tool for sending messages” Migoya says, adding “but in the future AI will be at the core of business processes, with humans overseeing them. It is about getting AI agents into the process and getting the right supervision points for humans inside the process.”
MercadoLibre/Argentina: Another start-up, MercadoLibre is an online retailer that was launched in Argentina, is now headquartered in Uruguay, and generates most of its revenues from Brazil. The company had a bumper year in 2024: revenue soared by 38% to US$21bn, confirming its position as the region’s most valuable company by market capitalisation. It now focuses on warehousing, the courier business, finance, logistics, and even running its own fleet of aircraft. The big area of growth has been its payments and fintech division known as Mercado Pago, which now accounts for 41% of total revenue. Analysts say it has integrated AI across its operations improving user experience, operational efficiency and financial services. AI is used to personalise product recommendations, with algorithms analysing consumer behaviour and transaction history. It is also used for real-time fraud detection and credit scoring. In 2023 AI technology use was linked to a 22% increase in units sold and a 47% increase in unique active users.
Solinftec/Brazil: This is a company set up by a group of Cuban engineers who moved to Brazil to provide AI and software-as-a-service (SaaS) to the agribusiness sector. The company has focused on precision agriculture using an autonomous, solar-powered robot which operates around the clock and is known as Solix. Tasks conducted by Solix include real-time plant monitoring, local automated weed control, non-chemical video-based pest control, crop and environmental management based on soil quality and designed to achieve low-impact, high yield agriculture. The Solix system is currently deployed over 12m hectares in Brazil, including crops such as sugarcane, maize, soya, wheat, and cotton.
Dapta/Brazil: Dapta is using AI-powered diagnostic tools to analyse medical images, allowing early detection of diseases like cancer and heart conditions, particularly in the more isolated areas where medical infrastructure is scant. The system uses machine learning algorithms to automate the diagnosis process: as a result, identifying those at risk of major disease is done at much greater speed. The company is also investigating the use of AI in tele-medicine where doctors can interact with patient in isolated and remote communities.
Vozy/Colombia: Vozy is an AI voice platform that was set up in Medellín in 2017. It uses Lili, a virtual conversational assistant, that uses Natural Language Processing and machine learning to understand and speak in eight different Latin American Spanish accents, intended to create a more consumer-friendly interaction. The Vozy system adapts to the urgency and complexity of customer requests. Chatbots are used for simple, non-urgent requests; voice assistants for medium complexity request that require immediacy, while human agents are reserved for requests that require intellect and empathy. Explaining its approach, the company says that across the call-centre industry, customers often have to call two times to get problems resolved; the aim of Vozy is to get the issue solved with one call, improving customer satisfaction and reducing costs. It claims it can make customer service up to 40% more efficient.
Rappi/Colombia: Rappi initiated as a courier company in Colombia but evolved into an on-demand delivery platform available in various Latin American countries. It has grown at breakneck speed, with a current market valuation of around US$5bn. It offers grocery delivery, restaurant food delivery, and courier services. It has recently expanded into financial services through RappiBank, offering digital financial solutions like credit lines and QR-code based virtual wallets. The company uses AI in various ways to streamline and optimise its operation. Algorithms are used to personalise recommendations of additional goods and services offered to existing customers; to choose the best delivery routes; and to use chatbots for customer care in real time.
Diagnostikare/Mexico: This is a six-year-old primary health start-up, which began by providing a digital healthcare service via smartphone targeting around 500,00 people in poor areas of south-eastern Mexico. The platform includes health counselling, prescription fulfilment, lab test referrals, mental health support and digital health tools. AI is used on the Diagnostikare platform in various ways. First, for symptom analysis: algorithms are used to provide preliminary patient assessments. Second, to provide personalised recommendations – such as health advice, lifestyle recommendations, and treatment plans based on individuals’ medical data. In third place, AI is used for predictive analytics – to identify early-stage risks and facilitate timely medical intervention. Diagnostikare recently announced it is working with German pharmaceuticals company Bayer to improve access to digital healthcare, as well as with a leading Mexican insurance company to offer a health products add-on to almost 9m consumers.
Nutri Co/Peru: Nutri is a small company producing plant-based nutritional products using superfoods. Typical products are shakes, bars, cookies, and cereals marketed as healthy and environmentally sustainable. The company recently received US$2m of funding to expand into Chile and Mexico. AI is an important component of Nutri’s business. The company uses AI to analyse vast quantities of data on ingredients, nutritional values, and health benefits. This allows the use of optimised recipes tailored to specific dietary needs and preferences.